dg63 Casino Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how dg63 Casino ("dg63", "we", "us", "our") collects, uses, stores, protects, and discloses your personal information when you use our website, mobile platform, and associated services (collectively, the "Platform"). This Policy applies to all users who access or register accounts on the dg63 Platform, including residents of the Philippines and players accessing our services from Philippine territory.

dg63 Casino is committed to protecting your privacy and complying with the Republic Act No. 10173, also known as the Data Privacy Act of 2012, along with its implementing rules and regulations issued by the National Privacy Commission of the Philippines. We recognize the importance of safeguarding personal data and have implemented comprehensive technical, organizational, and administrative measures to ensure your information remains secure and confidential.

By creating an account, accessing the Platform, or using any dg63 services, you acknowledge that you have read, understood, and consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with any provision of this Policy, you must immediately cease using the Platform and refrain from providing any personal information to dg63.

2. Information We Collect

2.1 Personal Information You Provide

When you register an account with dg63 Casino, we collect the following categories of personal information directly from you:

• Identity Information: Full legal name, date of birth, gender, and nationality as shown on your government-issued identification documents;
• Contact Information: Valid Philippine mobile phone number, email address, residential address including barangay, city/municipality, province, and postal code;
• Account Credentials: Username, password, and security questions/answers used to access your dg63 account;
• Financial Information: Bank account details, GCash or PayMaya account information, and transaction history related to deposits and withdrawals on the Platform;
• Identification Documents: Scanned copies or photographs of government-issued IDs such as Philippine passport, driver's license, UMID, SSS ID, or other valid identification documents required for Know Your Customer (KYC) verification;
• Communication Records: Content of emails, live chat conversations, phone calls, and other communications you have with dg63 Customer Support or other Platform representatives.

2.2 Information Automatically Collected

When you access or use the dg63 Platform, we automatically collect certain technical and usage information, including:

• Device Information: Device type (smartphone, tablet, computer), operating system and version, browser type and version, screen resolution, and unique device identifiers;
• Connection Information: IP address, internet service provider, approximate geographic location based on IP address, connection timestamps, and network performance data;
• Usage Data: Pages visited, games played, bet amounts, win/loss records, session duration, navigation paths, clickstream data, and other behavioral analytics;
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixel tags, and similar technologies that help us recognize your device, remember your preferences, and analyze Platform usage patterns.

2.3 Information from Third Parties

In certain circumstances, we may receive information about you from third-party sources, including:

• Payment Processors: Transaction verification data from GCash, PayMaya, banks, and other payment service providers;
• Identity Verification Services: Verification results from third-party KYC and anti-fraud service providers;
• Regulatory Authorities: Information obtained from Philippine gaming regulatory bodies, law enforcement agencies, or other government entities as required by law;
• Publicly Available Sources: Information from public databases, social media platforms, or other publicly accessible sources used to verify your identity or prevent fraud.

3. How We Use Your Information

dg63 Casino uses the personal information we collect for the following legitimate business purposes:

3.1 Account Management and Service Provision

• Creating, maintaining, and securing your dg63 Casino account;
• Verifying your identity and age to ensure compliance with Philippine gaming laws requiring players to be 21 years or older;
• Processing deposits, withdrawals, and other financial transactions;
• Providing access to games, promotions, bonuses, and other Platform features;
• Maintaining accurate records of your gameplay, betting history, and transaction records;
• Responding to your inquiries, support requests, and customer service needs.

3.2 Legal and Regulatory Compliance

• Complying with Philippine Data Privacy Act requirements and other applicable laws;
• Meeting Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations;
• Responding to legal processes, court orders, or requests from law enforcement and regulatory authorities;
• Enforcing our Terms and Conditions and other legal agreements;
• Investigating and preventing fraud, cheating, money laundering, or other illegal activities;
• Maintaining responsible gaming standards and identifying problem gambling behaviors.

3.3 Platform Improvement and Personalization

• Analyzing usage patterns to improve Platform functionality, performance, and user experience;
• Personalizing game recommendations and promotional offers based on your preferences and playing history;
• Developing new features, games, and services tailored to Filipino player preferences;
• Conducting market research, surveys, and data analytics to better understand player needs;
• Testing new Platform features and conducting A/B testing to optimize user experience.

3.4 Marketing and Communications

• Sending you promotional emails about new games, bonuses, tournaments, and special offers (with your consent);
• Providing important Platform updates, policy changes, and service announcements;
• Notifying you about account activity, deposit confirmations, withdrawal updates, and security alerts;
• Delivering personalized marketing content through email, SMS, or push notifications based on your communication preferences.

4. How We Share Your Information

dg63 Casino does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients under specific circumstances:

4.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who assist us in operating the Platform and delivering services to you, including:

• Payment Processors: GCash, PayMaya, banks, and other financial institutions that process your deposits and withdrawals;
• Game Providers: Pragmatic Play, Evolution Gaming, JILI, PG Soft, and other software providers whose games appear on our Platform;
• Identity Verification Services: Third-party KYC and fraud prevention providers that verify your identity and assess risk;
• Cloud Infrastructure Providers: Companies that host our servers and databases where your information is stored;
• Customer Support Platforms: Live chat, email, and ticketing system providers that help us respond to your inquiries;
• Analytics Providers: Services that help us understand Platform usage and improve user experience.

All service providers are contractually obligated to protect your data, use it only for specified purposes, and comply with Philippine data protection laws.

4.2 Legal and Regulatory Authorities

We may disclose your personal information to government authorities, law enforcement agencies, regulatory bodies, or courts when:

• Required by Philippine law, regulation, legal process, or court order;
• Necessary to investigate, prevent, or take action regarding suspected illegal activities, fraud, or violations of our Terms and Conditions;
• Requested by gaming regulatory authorities as part of licensing compliance or investigations;
• Required to protect the rights, property, or safety of dg63, our users, or the public;
• Necessary to comply with anti-money laundering, counter-terrorism financing, or other financial crime prevention obligations.

4.3 Business Transfers

In the event of a merger, acquisition, corporate reorganization, sale of assets, or bankruptcy involving dg63 Casino, your personal information may be transferred to the acquiring or successor entity. We will notify you of any such transfer and any choices you may have regarding your information.

4.4 With Your Consent

We may share your personal information with other third parties when you have given explicit consent to such sharing, such as when participating in tournaments that require sharing leaderboard information or when you authorize us to share data with specific partners.

5. Data Security and Protection

dg63 Casino takes data security seriously and has implemented comprehensive technical, organizational, and administrative measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and our servers is protected using 256-bit SSL/TLS encryption, the same standard used by banks and financial institutions;
• Secure Storage: Personal information is stored on secure servers with restricted physical and logical access controls, regular security audits, and real-time monitoring;
• Access Controls: Only authorized dg63 personnel with legitimate business needs can access personal data, and all access is logged and monitored;
• Password Protection: Account passwords are hashed and salted using industry-standard cryptographic algorithms, ensuring passwords cannot be reversed or exposed even in the event of a data breach;
• Fraud Detection: Advanced fraud detection systems monitor transactions and account activity for suspicious patterns and automatically flag potential security threats;
• Regular Security Testing: We conduct regular penetration testing, vulnerability assessments, and security audits to identify and remediate potential weaknesses;
• Employee Training: All dg63 staff members receive regular training on data protection principles, security best practices, and their responsibilities under Philippine data protection laws;
• Incident Response: We maintain a comprehensive incident response plan to quickly detect, contain, and mitigate any data security incidents.

While we employ industry-leading security measures, no method of electronic transmission or storage is 100% secure. You also play an important role in protecting your account by choosing a strong password, keeping your login credentials confidential, and notifying us immediately if you suspect unauthorized access to your account.

6. Data Retention

dg63 Casino retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Our retention periods vary depending on the type of information and the purposes for which it is used:

• Account Information: Retained for the duration of your account's active status plus a minimum of five (5) years after account closure to comply with Philippine gaming regulations and anti-money laundering requirements;
• Transaction Records: Retained for a minimum of seven (7) years as required by Philippine financial and tax laws;
• Identity Verification Documents: Retained for five (5) years after account closure or as required by applicable KYC/AML regulations;
• Communication Records: Retained for three (3) years for customer service quality assurance and dispute resolution purposes;
• Marketing Data: Retained until you withdraw consent or request deletion, or for a maximum of three (3) years of inactivity;
• Technical and Usage Data: Aggregated and anonymized technical data may be retained indefinitely for analytics and Platform improvement purposes.

When personal information is no longer needed, we securely delete or anonymize it in accordance with Philippine data protection standards. You may request early deletion of your data by contacting our Data Protection Officer, subject to legal retention obligations.

7. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to obtain confirmation as to whether or not dg63 processes your personal data, and if so, to access that data along with information about how it is being used. You can request a copy of your personal information by contacting our Data Protection Officer.

7.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information. You can update most of your account information directly through your dg63 account settings, or contact Customer Support for assistance with other data corrections.

7.3 Right to Erasure

You have the right to request deletion of your personal information under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or when you withdraw consent. This right is subject to dg63's legal obligations to retain certain data for regulatory compliance purposes.

7.4 Right to Object

You have the right to object to the processing of your personal information for direct marketing purposes. You can opt out of marketing communications by clicking the unsubscribe link in promotional emails or adjusting your communication preferences in your account settings.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.

7.6 Right to Withdraw Consent

Where we process your personal information based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

7.7 Right to Lodge a Complaint

If you believe dg63 has violated your privacy rights or mishandled your personal information, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in Section 11 of this Policy. We will respond to your request within the timeframe required by Philippine law, typically within fifteen (15) to thirty (30) days.

8. Cookies and Tracking Technologies

dg63 Casino uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on our Platform, analyze usage patterns, and deliver personalized content. A cookie is a small text file stored on your device that allows us to recognize your browser and remember certain information about your preferences and activities.

8.1 Types of Cookies We Use

• Essential Cookies: Necessary for the Platform to function properly, including cookies that enable account login, session management, and security features. These cookies cannot be disabled without severely impacting Platform functionality;
• Performance Cookies: Collect anonymous information about how visitors use the Platform, such as which pages are visited most often and whether users encounter errors. This helps us improve Platform performance;
• Functionality Cookies: Remember your preferences and choices (such as language settings, game favorites, or display preferences) to provide a more personalized experience;
• Advertising Cookies: Used to deliver relevant marketing content and track the effectiveness of promotional campaigns. These cookies may be set by dg63 or third-party advertising partners.

8.2 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Please note that disabling cookies may limit your ability to use certain Platform features and may affect your user experience. You can also delete cookies that have already been placed on your device through your browser settings.

9. Children's Privacy

dg63 Casino services are strictly intended for adults aged 21 years and older, in compliance with Philippine gaming laws. We do not knowingly collect personal information from individuals under the age of 21. If we discover that we have inadvertently collected information from a person under 21, we will immediately delete such information from our systems.

Parents and guardians should monitor their children's internet usage and ensure that minors do not access online gambling websites. If you believe a person under 21 has provided personal information to dg63, please contact our Data Protection Officer immediately so we can take appropriate action.

10. Changes to This Privacy Policy

dg63 Casino reserves the right to modify, update, or revise this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. When we make material changes to this Policy, we will notify you by:

• Posting the updated Policy on our website with a revised "Last Updated" date;
• Sending an email notification to the address associated with your account;
• Displaying a prominent notice on the Platform when you next log in.

Your continued use of the dg63 Platform after receiving notice of Privacy Policy changes constitutes your acceptance of those changes. We encourage you to review this Policy periodically to stay informed about how we protect your personal information.

11. Contact Information and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy, our data practices, or your privacy rights, please contact our Data Protection Officer:

• Email: [email protected]
• Subject Line: "Privacy Inquiry" or "Data Protection Request"
• Response Time: We aim to respond to all privacy inquiries within 15 business days

For general customer support inquiries not related to data protection, please use our 24/7 live chat service available through the Platform.

National Privacy Commission Contact

If you wish to file a complaint about how dg63 handles your personal information, you may contact the National Privacy Commission of the Philippines:

• Website: www.privacy.gov.ph
• Email: [email protected]
• Hotline: (02) 8234-2228

12. International Data Transfers

Your personal information is primarily stored and processed on servers located within the Philippines. However, some of our service providers may store or process data in other jurisdictions. When we transfer personal data outside the Philippines, we ensure that appropriate safeguards are in place to protect your information in accordance with Philippine data protection standards, including:

• Standard contractual clauses approved by the National Privacy Commission;
• Ensuring the receiving country has adequate data protection laws;
• Obtaining your explicit consent for the transfer where required by law.

13. Conclusion

This Privacy Policy represents dg63 Casino's commitment to protecting your personal information and respecting your privacy rights as a Filipino player. We recognize that privacy is a fundamental right, and we have designed our data practices to balance the need to provide excellent gaming services with the imperative to protect your personal data.

By choosing dg63 Casino, you can be confident that your information is handled with care, protected by industry-leading security measures, and processed in full compliance with Philippine data protection laws. We value your trust and remain dedicated to earning it every day through transparent, responsible, and ethical data practices.

Thank you for taking the time to read our Privacy Policy. We welcome your feedback and are here to answer any questions you may have about how we protect your privacy at dg63 Casino.