dg63 Casino Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "Player", "you") and dg63 Casino ("dg63", "we", "us", "our"), governing your use of the dg63 Casino website, mobile platform, and all associated services (collectively, the "Platform"). By creating an account, accessing the Platform, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.

If you do not agree with any provision of these Terms, you must immediately cease using the Platform and refrain from creating an account. We reserve the right to modify, amend, or update these Terms at any time without prior notice. Continued use of the Platform following any changes constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically for updates.

2. Eligibility and Account Registration

2.1 Age and Legal Requirements

To register an account and use dg63 Casino services, you must:

• Be at least twenty-one (21) years of age at the time of registration, in compliance with Philippine gaming laws and regulations;
• Be a resident of the Philippines or located within Philippine territory at the time of account access and gameplay;
• Have legal capacity to enter into binding contracts under Philippine law;
• Not be prohibited from gambling under any applicable law, regulation, or court order;
• Not be a resident of any jurisdiction where online gambling is illegal or restricted;
• Not be listed on any self-exclusion register maintained by dg63 or any Philippine gaming regulatory authority.

2.2 Account Creation and Verification

When registering an account with dg63, you agree to:

• Provide accurate, current, and complete information as requested in the registration form, including but not limited to your full legal name, date of birth, valid Philippine mobile number, email address, and residential address;
• Maintain and promptly update your account information to keep it accurate and current;
• Submit valid government-issued identification documents (such as Philippine passport, driver's license, or UMID card) for identity verification purposes when requested by dg63;
• Complete any additional Know Your Customer (KYC) verification procedures as may be required by dg63 or applicable regulatory authorities;
• Create only one (1) account per person. Multiple accounts belonging to the same individual will be closed, and any associated funds may be forfeited;
• Not allow any other person to access or use your account under any circumstances.

2.3 Account Security

You are solely responsible for maintaining the confidentiality and security of your account login credentials, including your username and password. You must:

• Choose a strong, unique password that is not used for any other online service;
• Never share your password with any third party, including family members, friends, or individuals claiming to be dg63 staff;
• Log out of your account when using shared or public computers;
• Immediately notify dg63 Customer Support if you suspect unauthorized access to your account or any security breach;
• Accept full responsibility for all activities conducted through your account, whether authorized by you or not.

dg63 is not liable for any losses, damages, or unauthorized transactions resulting from your failure to protect your account credentials. You agree to indemnify and hold dg63 harmless from any claims arising from unauthorized use of your account due to your negligence.

3. Deposits, Withdrawals, and Payment Processing

3.1 Deposits

dg63 accepts deposits through various payment methods commonly used in the Philippines, including but not limited to GCash, PayMaya, bank transfers to BPI, BDO, Metrobank, and other approved methods. When making deposits, you agree that:

• All deposits must be made from payment accounts or bank accounts registered in your own legal name;
• You have legal ownership and authority to use the payment method for deposits;
• All deposited funds originate from legitimate sources and are not proceeds of illegal activity;
• Minimum and maximum deposit limits apply as specified on the Platform and may vary by payment method;
• Deposit processing times vary by payment method, with GCash and PayMaya deposits typically credited instantly;
• dg63 reserves the right to refuse any deposit at our sole discretion without providing a reason;
• Deposits are non-refundable once credited to your account, except in cases of system error or as required by law.

3.2 Withdrawals

Players may request withdrawals of their account balance subject to the following conditions:

• Withdrawals must be requested to the same payment method used for deposits, where possible. Alternative methods may be permitted at dg63's discretion;
• All bonus wagering requirements must be satisfied before withdrawal of bonus-related winnings;
• Minimum withdrawal amount is ₱500; maximum withdrawal limits apply based on your account status and verification level;
• Withdrawal requests are typically processed within 2-4 hours during business hours, though processing times may be extended during weekends, Philippine holidays, or high-volume periods;
• dg63 reserves the right to request additional identity verification documents before processing withdrawals, particularly for first-time withdrawals or large amounts;
• Withdrawal requests may be declined if account verification is incomplete, if fraudulent activity is suspected, or if Terms have been violated;
• dg63 may impose withdrawal fees in certain circumstances, which will be clearly communicated before you confirm the withdrawal request.

3.3 Anti-Money Laundering Policy

dg63 is committed to preventing money laundering and terrorist financing. As part of our compliance obligations, we:

• Verify the identity of all players before processing withdrawals;
• Monitor transactions for suspicious activity and report to relevant authorities as required by law;
• Prohibit the use of dg63 services for any purpose other than legitimate online gaming;
• Reserve the right to investigate any deposits or withdrawals that appear unusual or suspicious;
• May freeze accounts and funds pending investigation if money laundering or fraud is suspected.

4. Bonuses, Promotions, and Wagering Requirements

4.1 Bonus Terms

dg63 offers various bonuses and promotions to enhance your gaming experience. All bonuses are subject to specific terms and conditions, including:

• Bonuses are offered at dg63's sole discretion and may be modified or withdrawn at any time;
• Each bonus is subject to wagering requirements, which specify the amount of gameplay required before bonus funds can be withdrawn;
• Wagering requirements vary by bonus type and are clearly stated in each promotion's terms;
• Different games contribute differently toward wagering requirements. Slots typically contribute 100%, while table games may contribute less or not at all;
• Maximum bet limits apply while playing with bonus funds. Exceeding these limits may result in bonus forfeiture;
• Bonuses are typically valid for a specific time period. Unused or unwagered bonuses expire after this period;
• Only one bonus can be active at a time unless otherwise specified;
• dg63 reserves the right to void bonuses and associated winnings if abuse is detected.

4.2 Bonus Abuse

The following activities constitute bonus abuse and are strictly prohibited:

• Creating multiple accounts to claim bonuses multiple times;
• Using betting patterns or strategies designed solely to fulfill wagering requirements without risk;
• Coordinating with other players to manipulate bonus outcomes;
• Using any software, bot, or automated system to exploit bonuses;
• Any other activity that dg63 reasonably determines to be abusive or in bad faith.

If dg63 determines that you have engaged in bonus abuse, we may void all bonuses and winnings, suspend or terminate your account, and report the matter to relevant authorities if fraud is suspected.

5. Gameplay Rules and Fair Play Policy

5.1 Fair Play Requirements

All players must engage in fair and legitimate gameplay at all times. You agree to:

• Play all games in accordance with their established rules and not attempt to exploit software bugs or glitches;
• Not use any automated software, bots, or systems that provide unfair advantage;
• Not collude with other players or engage in any form of cheating;
• Not engage in any activity that could be considered fraud, including chargebacks of legitimate transactions;
• Not use VPNs, proxies, or other tools to mask your location or circumvent restrictions;
• Not reverse-engineer, decompile, or attempt to extract source code from any dg63 software.

5.2 Game Integrity

All games on the dg63 platform use certified Random Number Generators (RNGs) to ensure fair and unpredictable outcomes. We work exclusively with licensed game providers whose RNGs are regularly tested and certified by independent testing agencies. Game outcomes cannot be manipulated by dg63, players, or any third party.

5.3 Disconnections and Malfunctions

In the event of disconnection during gameplay, dg63 will make reasonable efforts to restore your session. If a game malfunctions:

• All affected game rounds will be voided, and bets will be refunded to your account;
• Any winnings displayed due to the malfunction will be voided;
• dg63's decision on any malfunction is final and binding.

6. Account Suspension and Termination

6.1 Grounds for Suspension or Termination

dg63 reserves the right to suspend or terminate your account immediately, with or without notice, if:

• You violate any provision of these Terms and Conditions;
• You provide false, inaccurate, or misleading information;
• You engage in fraudulent, illegal, or improper conduct;
• You are found to have multiple accounts;
• You abuse bonuses or promotions;
• You fail to complete identity verification when requested;
• You request a chargeback or payment reversal through your payment provider;
• You engage in behavior that dg63 deems harmful to the platform or other users;
• Required by law or regulatory directive.

6.2 Consequences of Termination

Upon account termination:

• Your access to the Platform will be immediately revoked;
• All pending bonuses will be forfeited;
• If termination is due to breach of Terms, dg63 may forfeit any remaining account balance;
• If termination is at your request or for non-violation reasons, any legitimate remaining balance will be returned to you after deducting any applicable fees;
• You are prohibited from creating new accounts on the dg63 platform.

7. Intellectual Property Rights

All content on the dg63 Platform, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, digital downloads, data compilations, and software, is the property of dg63 or its content suppliers and is protected by Philippine and international copyright, trademark, patent, trade secret, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for personal entertainment purposes only. You may not:

• Copy, reproduce, republish, upload, post, transmit, or distribute Platform content;
• Modify, adapt, translate, reverse engineer, decompile, or disassemble any portion of the Platform;
• Remove any copyright, trademark, or other proprietary notices;
• Use the Platform for any commercial purpose without dg63's express written permission;
• Create derivative works based on the Platform or its content.

8. Limitation of Liability and Disclaimer

To the fullest extent permitted by Philippine law:

• The dg63 Platform and all services are provided "as is" and "as available" without warranties of any kind, either express or implied;
• dg63 does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components;
• dg63 is not liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform;
• dg63 is not responsible for losses resulting from unauthorized access to your account due to your failure to protect your credentials;
• dg63's total liability to you for all claims arising from these Terms shall not exceed the amount of deposits made to your account in the six (6) months preceding the claim;
• dg63 is not liable for any losses resulting from payment processing delays, internet connectivity issues, or third-party service failures.

9. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms, the Platform, or your use of dg63 services shall be subject to the exclusive jurisdiction of the courts of the Philippines.

Before initiating any legal proceedings, you agree to first contact dg63 Customer Support to attempt to resolve the dispute informally. If the dispute cannot be resolved through customer support within thirty (30) days, you may pursue formal legal remedies.

10. Responsible Gaming

dg63 is committed to promoting responsible gaming and providing tools to help players maintain control over their gambling activities. We strongly encourage all players to:

• Set deposit limits and stick to them;
• Take regular breaks from gaming;
• Never chase losses;
• View gambling as entertainment, not a way to make money;
• Never gamble when under the influence of alcohol or drugs;
• Seek help if gambling stops being fun or becomes problematic.

dg63 provides self-exclusion tools that allow you to voluntarily suspend your account for periods ranging from 24 hours to permanent closure. For more information about responsible gaming resources and support services available in the Philippines, please visit our Responsible Gaming page.

11. Contact Information

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the dg63 Platform, please contact our Customer Support team:

• Email: [email protected]
• Live Chat: Available 24/7 through the Platform
• Support Hours: 24 hours a day, 7 days a week

12. Miscellaneous Provisions

12.1 Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

12.2 Waiver: No waiver of any provision of these Terms shall constitute a waiver of any other provision or subsequent breach.

12.3 Assignment: You may not assign or transfer these Terms or any rights or obligations hereunder without dg63's prior written consent. dg63 may assign these Terms without restriction.

12.4 Entire Agreement: These Terms, together with the Privacy Policy and Responsible Gaming Policy, constitute the entire agreement between you and dg63 regarding your use of the Platform.